Last updated: September 7th, 2026

These Terms and Conditions (“Terms”) explain the general rules that apply when you purchase or use travel services from Natural Flow Travel LLC (“Natural Flow Travel,” “we,” “us,” or “our”).

No legal advice: This page is provided for general informational purposes and does not constitute legal advice. If you need legal advice, consult a qualified attorney in your jurisdiction.

These Terms are intended as a global baseline commonly used by travel agencies worldwide. Because travel and consumer laws vary by country, state, and province, some rights and obligations may differ depending on where you live and where your trip takes place. Where local law requires different terms, that local law will apply.

Natural Flow Travel

1) Definitions

  • “Natural Flow Travel,” “we,” “us,” “our”: Natural Flow Travel LLC.
  • “You,” “traveler,” “customer”: the person purchasing travel services and/or traveling.
  • “Services”: trip planning, booking, ticketing, reservations, itinerary building, and related support we provide.
  • “Suppliers”: third parties such as airlines, hotels, tour operators, cruise lines, transportation providers, and activity providers.
  • “Activity Provider”: a third-party provider of tours, attractions, tickets, experiences, and similar activities (for example, Viator-style experiences).
  • “Booking”: any reservation or purchase we arrange for you.

2) Our Role (Agency Relationship)

  • We act as an intermediary between you and travel suppliers.
  • Your contract for travel components (flights, hotels, tours, etc.) is typically with the supplier, and supplier rules apply.
  • We are responsible for providing our Services with reasonable care, but we do not control supplier operations.

3) Eligibility and Accuracy of Information

  • You confirm you are legally able to enter into a contract and provide accurate information.
  • You are responsible for ensuring traveler names match passports/IDs exactly.
  • You are responsible for reviewing confirmations and notifying us promptly if anything is incorrect.

4) Quotes, Pricing, and Availability

  • Prices and availability can change until a Booking is confirmed and paid.
  • Quotes may exclude taxes, resort fees, baggage fees, tips, local charges, and optional add-ons unless stated.
  • Currency exchange rates may affect final charges if suppliers bill in a different currency.
  • Depending on the complexity of your trip, urgency, number of travelers, destinations, and other factors, the service fee may change. If a different fee applies, we will communicate it to you before we proceed.
  • Unless we state otherwise in writing, service fees are separate from supplier charges (airfare, hotel, tours, etc.).

5) Payments, Deposits, and Authorization

  • You agree to pay required deposits and balances by stated deadlines.
  • By providing a payment method, you authorize us (and/or Suppliers) to charge amounts needed to complete your Booking.
  • Some Bookings are non-refundable ( can not refund under any law ) or partially refundable; you accept the applicable refund rules before purchase.

6) Cancellations, Changes, and Refunds

  • Cancellation and change rules vary by Supplier and fare type. Supplier penalties and restrictions may apply.
  • 72-hour refund guarantee: If you request cancellation within 72 hours of your First Deposit being paid and processed, Natural Flow Travel will provide a 100% refund to the traveler for amounts paid, subject to the conditions described in our Refund Policy.
  • After the 72-hour period has passed, refund eligibility may change and may be reduced or unavailable depending on Supplier rules, fare type, and timing.
  • Refund timing depends on processing by Suppliers/insurers and the original payment method.
  • Full details, definitions, and exceptions are provided on our Refund Policy page.

7) Travel Documents and Entry Requirements

  • You are responsible for obtaining and carrying valid passports, visas, permits, vaccination records, and any required documents.
  • Entry rules can change quickly; you should check official government sources before departure.
  • If you are denied boarding or entry due to documentation issues, refunds may not be available.

8) Health, Safety, and Assumption of Risk

  • Travel may involve risks, including illness, injury, crime, weather events, natural disasters, and transportation disruptions.
  • You agree to assess risks and make informed decisions about travel.
  • You are responsible for following Supplier rules and local laws during travel.

9) Travel Insurance (Strongly Recommended)

  • We strongly recommend purchasing travel insurance that covers trip cancellation/interruption, medical expenses, evacuation, and baggage.
  • If you decline insurance, you accept the financial risk of losses that would otherwise be covered.
  • Natural Flow Travel LLC may provide general information about travel insurance, including a description of coverage and price, but we are not licensed to provide advice, interpret coverage, or recommend a specific plan. For full details, please review the plan documents and contact travel insurer directly with coverage questions

10) Supplier Changes, Disruptions, and Force Majeure

  • Suppliers may change schedules, routes, accommodations, or services.
  • Events outside reasonable control (often called force majeure) may include severe weather, natural disasters, war, terrorism, civil unrest, strikes, epidemics/pandemics, government actions, or Supplier insolvency.
  • In such cases, refunds, credits, or rebooking options depend on Supplier policies.

11) Special Requests and Accessibility

  • You may request special services (dietary needs, mobility assistance, room preferences, etc.).
  • We will pass requests to Suppliers, but cannot guarantee they will be fulfilled.

12) Responsibility for Conduct and Damages

  • You agree to behave respectfully and follow Supplier rules.
  • You are responsible for any damage, fines, or additional charges caused by you or your party.

13) Intellectual Property (Website Content and Itineraries)

  • Our website content, itineraries, and materials may be protected by copyright and other laws.
  • You may use materials for personal travel purposes only and may not copy, resell, or distribute without permission.

14) Privacy

  • We handle personal information as described in our Privacy Policy.
  • We may share necessary traveler information with Suppliers to complete Bookings.

15) Limitation of Liability (General)

  • To the extent allowed by law, we are not liable for acts, errors, or omissions of Suppliers.
  • We are not liable for indirect or consequential damages (such as lost enjoyment, lost profits, or missed connections) where not required by law.
  • Some jurisdictions do not allow certain limitations; in those cases, limitations apply only to the extent permitted.

16) Indemnification

  • You agree to indemnify and hold us harmless from claims arising from your breach of these Terms, your conduct, or your violation of Supplier rules or laws, to the extent permitted by law.

17) Dispute Resolution and Governing Law (Baseline)

  • Disputes should first be raised with us in writing so we can attempt to resolve them.
  • Governing law and venue may depend on where our business is established and/or where the traveler resides.
  • If local consumer protection laws provide mandatory rights, those rights remain.

18) Changes to These Terms

  • We may update these Terms from time to time.
  • The version posted on our website at the time of your Booking will generally apply to that Booking.

19) Limitation of Liability (General)

  • To the extent allowed by law, we are not liable for acts, errors, or omissions of Suppliers.
  • We are not liable for indirect or consequential damages (such as lost enjoyment, lost profits, or missed connections) where not required by law.

Some jurisdictions do not allow certain limitations; in those cases, limitations apply only to the extent permitted.

20) Indemnification

You agree to indemnify and hold us harmless from claims arising from your breach of these Terms, your conduct, or your violation of Supplier rules or laws, to the extent permitted by law.

21) Dispute Resolution and Governing Law (Baseline)

  • Disputes should first be raised with us in writing so we can attempt to resolve them.
  • Governing law and venue may depend on where our business is established and/or where the traveler resides.

If local consumer protection laws provide mandatory rights, those rights remain.

22) Intellectual Property (Website Content and Itineraries)

  • Our website content, itineraries, and materials may be protected by copyright and other laws.

You may use materials for personal travel purposes only and may not copy, resell, or distribute without permission.

23) Right to Refuse Service / Restricted Customers

Natural Flow Travel reserves the right, at its sole discretion, to refuse, restrict, suspend, or terminate service to any individual or entity at any time, including before or after a booking is requested, confirmed, or paid. This right exists to protect our business, our customers, our partners/suppliers, and our staff, and to maintain a safe, respectful, and lawful service environment.

We may exercise this right when we reasonably believe a customer or potential customer has engaged in, attempted, or is likely to engage in conduct that is abusive, threatening, harassing, discriminatory, or otherwise inappropriate toward our staff, contractors, other travelers, or third parties. We may also refuse or discontinue service where we suspect fraud, chargeback abuse, identity misrepresentation, unauthorized payment activity, hacking attempts, data misuse, or any other activity that may compromise security or create legal, financial, or operational risk.

If service is refused or terminated, we may cancel or decline to process a request, booking, or ongoing service. Any refunds (if applicable) will be handled in accordance with our Refund & Cancellation Policy and may be subject to non-refundable supplier costs, processing fees, and other contractually required deductions. Where appropriate, we may document incidents, preserve records, and report suspected illegal activity to relevant authorities, which may include local law enforcement and/or international agencies, as permitted by law.

24) Contact

If you have questions about these Terms, contact us using the contact information listed on our website.

Vendors/Suppliers and/or Event providers

Supplier and Activity Provider Terms (Third Parties)

  • Many travel components are provided by independent third parties (“Suppliers”), including airlines, hotels, tour operators, cruise lines, transportation providers, and Activity Providers.
  • Your purchase and participation are subject to each Suppliers own terms, conditions, rules, and restrictions, including cancellation and refund policies.

Where there is a conflict between these Terms and a Supplier terms for a specific component, the Supplier terms will generally govern that component.

Supplier Availability, Changes, and Substitutions

  • Suppliers may change schedules, routes, accommodations, inclusions, seating, equipment, guides, meeting points, start times, or other details at any time.
  • If a Supplier makes a change, we may assist you with available options, but outcomes (refunds, credits, rebooking, substitutions) depend on the Supplier’s policies and availability.

Comparable substitutions may be offered by the Supplier; however, we cannot guarantee that a substitute will match your preferences.

Supplier Cancellations and Service Failures

  • Suppliers may cancel or fail to deliver services due to operational issues, weather, staffing, safety concerns, mechanical problems, overbooking, or other reasons.

We are not responsible for Supplier cancellations or service failures, but we may help you communicate with the Supplier and pursue available remedies under the Suppliers policies.

Supplier Refunds, Credits, and Payment Disputes

  • Refunds and credits are controlled by Supplier policies and may be subject to processing timelines outside our control.
  • If you initiate a chargeback or payment dispute for a Supplier charge or a charge authorized to complete a Booking, it may delay resolution and may cause Suppliers to cancel reservations.

You agree to contact us first so we can attempt to resolve the issue and provide documentation.

Supplier Rules, Conduct, and Removal

  • You agree to follow Supplier rules, safety instructions, and codes of conduct.
  • Suppliers may refuse service, deny entry, or remove travelers for reasons including late arrival, intoxication, unsafe behavior, harassment, violation of rules, or failure to meet eligibility requirements.

In such cases, refunds are not guaranteed and may be denied by the Supplier.

Activity Provider Requirements (Age, Fitness, Medical, Waivers)

  • Some tours/activities/attractions require minimum age, physical fitness, swimming ability, medical clearance, or signed waivers.
  • You are responsible for confirming you meet requirements and for disclosing relevant information to the Supplier when required.

If you cannot participate due to unmet requirements, refunds may be limited or unavailable under Supplier policy.

Complaints and Claims Related to Suppliers

  • Issues during travel (for example, room quality, service delivery, safety concerns, or activity-related issues) should be reported promptly to the Supplier on-site so they have an opportunity to resolve them.
  • You should also notify us as soon as reasonably possible so we can support you.

Claims may require documentation (receipts, photos, written confirmations, incident reports) and must follow Supplier timelines.

Travel Insurance Companies

Travel Insurance and Claims Support

  • Natural Flow Travel is not an insurance company and does not provide legal, tax, or insurance advice.
  • We may recommend or refer you to third-party travel insurance providers; however, we do not sell, underwrite, or issue insurance policies unless explicitly stated.

Any travel insurance policy is a contract between you and the licensed insurance provider. Coverage, exclusions, and claim outcomes are determined by the insurer and the policy terms.

Insurance Claims: DIY vs. Authorized Assistance

  • If you experience a covered event (for example, a lost passport, medical issue, trip interruption, or baggage loss), you may choose to submit a claim directly to your insurer.
  • DIY claim: If you choose to handle the claim yourself, we can provide available insurer contact details (such as phone number and email) and any booking documentation we have.

Authorized assistance: If you ask Natural Flow Travel to communicate with the insurer on your behalf, you must complete any required authorization forms (including e-signed PDF forms) before we can proceed.

Privacy and Documentation for Insurance Claims

  • Insurance claims may require personal information and documentation (for example, identification documents and travel records).
  • If you authorize us to assist with a claim, you understand that we may need to collect and transmit limited information and documents required by the insurer to process the claim.
  • We will limit access to your information and share it only as needed for the claim process. However, claim processing may involve third parties (insurers, assistance providers, embassies/consulates, and other entities) and may be subject to their privacy practices.

You are responsible for providing accurate documents and information. Providing incomplete or inaccurate information may delay or affect claim outcomes.